About Our Returns Policies
AirX offer returns within 30 days of receipt of delivery.
At AirXMask.co.uk we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused, unopened and undamaged.
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return products within 30 days of receipt of the products if the products are unused, and original packaging is unopened and products remain in an undamaged condition.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
Returns Costs & Methods
We won’t accept the return of any item returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in its new, unopened condition.